Refund & Performance Guarantee Policy

All ZeroAlgo purchases are final. Due to the digital nature of our products and the immediate access granted upon purchase, we do not offer refunds, returns, or exchanges under any circumstances outside of the Performance Guarantee outlined below. By completing your purchase, you acknowledge and agree to this policy.

ZeroAlgo stands behind its trading bots. The only pathway to a refund is through our Performance Guarantee, which provides recourse if a bot consistently underperforms relative to its published Myfxbook track record.

The ±10% variance tolerance accounts for the natural differences between brokers and prop firms — including spread markups, commission structures, swap rates, execution speed, and slippage — which affect trade outcomes. These differences are expected and do not constitute underperformance within the tolerance band.

To be eligible for the Performance Guarantee, the following conditions must be met by the client prior to and during the guarantee period. Failure to meet these requirements will disqualify any refund claim — no exceptions.

• You must have a functioning VPS (Virtual Private Server) running 24/5 with stable connectivity, ensuring the bot operates continuously during market hours without interruption.
• You must have a properly configured MetaTrader 5 (MT5) account on a supported broker with hedging mode enabled.
• The bot must run with the recommended default settings as provided at the time of purchase. Custom configuration changes invalidate the guarantee.
• The risk setting must not exceed 10% of account balance. Running the bot at a risk level above 10% immediately invalidates the Performance Guarantee, regardless of results.
• The bot must be actively running for a minimum of 75 days within the 90-day window. Downtime due to VPS outages, connectivity issues, or client-side account problems does not count toward active days.
• If your results are not tracking in line with the published Myfxbook performance, you must raise a concern with ZeroAlgo support within 35 days of noticing the discrepancy. Failure to report performance issues within this window will invalidate your guarantee claim.
• No refunds will be issued solely on the basis of not having a VPS or MT5 account ready. It is your responsibility to have your trading infrastructure set up before purchase.

If you believe your bot qualifies for a refund under the Performance Guarantee, follow this process:

The Performance Guarantee does not apply in the following situations:

• The bot was run for fewer than 75 active days within the 90-day window.
• The client modified the bot's default settings, input parameters, or lot sizing without authorization.
• The client ran the bot with a risk setting exceeding 10% of account balance.
• Win rate and % gain differences fall within the ±10% variance tolerance of published Myfxbook results.
• The client failed to raise a performance concern with ZeroAlgo support within 35 days of noticing results not tracking with the Myfxbook benchmark.
• Losses caused by VPS downtime, internet outages, broker server issues, or other infrastructure failures on the client's side.
• The client did not have a VPS or MT5 account properly set up at the time of purchase.
• The claim is submitted after the 90-day guarantee window has expired.
• The client used the bot on a prop firm or broker with known execution issues, extreme spread markups, or restricted trading conditions that materially deviate from standard ECN environments.